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Terms and Conditions

  

Pinewood Cinema Terms and Conditions

We do not store credit card details nor do we share customer details with any third parties.

You will be sent your tickets via email upon purchase confirmation.

Tickets are non-exchangeable and non-refundable.

Definitions:

  1. In these terms and conditions, the      following definitions shall apply:
    1. “Cinema”       means Pinewood Cinema operated at the Studios or at any premises owned or       operated by Pinewood;
    2. “Pinewood” shall       mean Pinewood Shepperton Facilities Limited;
    3. “Pinewood       Social Media” means the parts of social media provided by third       parties (such as Facebook, Instagram, Twitter) through which Pinewood       provides services such as information, applications, access to the       Website for ticket sales and other similar activities;
    4. “Pinewood       Studios” means the film and television studios located at Pinewood       Studios, Pinewood Road, Iver Heath, Buckinghamshire, SL0 0NH;
    5. “Premises”       means the Cinema located at the John Barry Theatre, Pinewood Studios and       the Korda Theatre, Shepperton Studios as may be amended from time to time;
    6. “Studios”        means Pinewood Studios and Shepperton Studios; 
    7. “Shepperton       Studios” means the film and television studios located at Shepperton       Studios, Studios Road, Shepperton, TW17 0QD;
    8. “Terms” means       these terms and conditions;
    9. “Website” means       the website at www.pinewoodcinema.com;
    10. “We/us/our” means       Pinewood; and
    11. “You/your” means       any person who accesses or uses the Website.

About Pinewood:

  1. The Website and Pinewood Social Media      are owned and operated by Pinewood (registered in England and Wales under      company number 07527390 with its registered address at Pinewood Studios,      Pinewood Road, Iver Heath, Buckinghamshire, SL0 0NH).

Your consent to these Terms:

  1. Please read these Terms carefully.      By accessing or using the Website or Pinewood Social Media, you accept      these Terms. If you are reading an electronic copy of these Terms, feel      free to print or save a copy for your records. To obtain more information      about these Terms please contact us via the “Contact Us” section of the      Website.

Amendments to these Terms:

  1. Pinewood reserves the right to add      to or amend these Terms from time to time. Amendments shall take effect      when posted on the Website or Pinewood Social Media. If you use or access      the Website or Pinewood Social Media after any amendment to these Terms,      you agree to be bound by the updated version of these Terms.

Sale of Tickets:

  1. The Website FAQs contain details of      how to place your order for a ticket, including how to correct input      errors during the booking process. We advise you to read these FAQs before      you proceed to place an order.
  2. The sale of tickets is subject to      availability. Your order is an offer to purchase tickets from Pinewood and      we retain the discretion to refuse your order. If we accept your order, we      will display a confirmation page on your screen at the end of the booking      process, and at this point there will be a contract between you and      Pinewood. We will also send you an e-mail confirmation of your completed      order, for your information. We recommend that you print out a copy of the      confirmation page and/or e-mail for your records.

Ticket Price/Remote Booking Fee:

  1. The price of a ticket shall be      displayed on the Website during the booking process (including, where      available, concession tickets). In addition to the price of the      ticket, we will levy a remote booking fee which is a fee for booking your      ticket(s) remotely (“Remote Booking Fee”). The amount of the Remote      Booking Fee shall be displayed on the Website during the booking process.      To assist you in understanding the amount payable, we will display      headline ticket price information during the remote booking process      inclusive of the Remote Booking Fee. All tickets must be bought in      advance, no tickets are available to purchase at the Premises.
  2. All stated prices and fees include      any applicable Value Added Tax. Please note that if a pricing error      occurs, we are not under an obligation to provide the ticket(s) to you at      the incorrect (lower) price, even after the confirmation page has been      displayed and a confirmation e-mail has been sent to you, if such a      pricing error is obvious and unmistakeable and could have been reasonably      recognised by you as a pricing error. Pinewood reserves the right to      change price and availability information without notice.
  3. Payment can be made by any method      specified in the booking process.
  4. When paying by debit or credit      card, your issuing bank may require additional security checks to take      place. ‘Verified by Visa’ or ‘Mastercard SecureCode’ are products offered      by Visa and Mastercard in conjunction with the bank that issued your card.      The aim of these products is to make using your card online more secure      through the use of your own private password. Pinewood takes the security of      your debit or credit card seriously and we want to ensure that      transactions we accept are authorised by you. These products are      additional safety measures to ensure that your card is not used      fraudulently on the Website. Please note Pinewood is unable to help you      with registration or password enquiries for ‘Verified by Visa’ or      ‘Mastercard SecureCode’ and any such queries should be directed to your      card issuer.

Promotional Vouchers/Discount Cards/Guest Passes/Students:

  1. Unless otherwise stated, you cannot      use any promotional vouchers or discount cards in conjunction with a      ticket purchase via the Website.

Use of Tickets:

  1. You represent and warrant that any      tickets you purchase are for personal use only and that they are not      purchased as part of any form of business or commercial activity, unless      we have expressly authorised otherwise in writing. You undertake that you      will not (a) resell or offer for resale any tickets (whether at a premium      or otherwise) and/or (b) use the tickets for advertising or promotions      (including prize draws, competitions, contests and/or sweepstakes) or for      any other trade purpose. If you resell or offer for resale any tickets,      such tickets shall be deemed invalid and admission to the Cinema will be      refused.
  2. It is your responsibility to check      your tickets as we are under no obligation to rectify mistakes after      purchase of the tickets. Unless otherwise expressly stated elsewhere on      the Website or Pinewood Social Media, tickets cannot be exchanged or      refunded. We are not obliged to replace lost or stolen tickets. The      cancellation rights contained in the Consumer Protection (Distance      Selling) Regulations 2000 (as amended) do not apply to the sale of cinema      tickets.
  3. We will always try to ensure that      screenings take place in accordance with the advertised programme.      However, we reserve the right to cancel, vary the time or substitute an      alternative film if this becomes necessary due to circumstances beyond our      control. If this does happen, then we will, at our discretion, refund the      cost of your ticket or issue you with another ticket for the same film on      an alternative occasion.
  4. In the unlikely event of a technical      problem resulting in a screening being cancelled, then we will, at our      discretion, refund the cost of your ticket or issue you with another      ticket for the same film on an alternative occasion.
  5. It is your responsibility to check      whether a screening has been cancelled or rescheduled. We will use      reasonable endeavours to notify you of a cancellation or rescheduling but      we do not guarantee that you will be informed of such cancellation or      rescheduling before the date and/or time of the screening.
  6. Seating is unreserved unless      otherwise expressly specified during the booking process.

General Admission:

  1. Pinewood would like everyone      visiting the Cinema to enjoy their visit and would like to remind you that      the issue of a cinema ticket and your subsequent access to the Cinema are      subject to the following terms:

(a) Admission to the Studios is subject to presentation of a valid ticket for the Cinema and your agreement that you will, at all times, stay within the Premises. If you do not have a ticket upon arrival, you will not be permitted entry.

(b) We are required by law to refuse admission to a screening to anyone who is, in the opinion of the Cinema Manager, below or appears to be below the minimum age required by the relevant classification of the British Board of Film Classification or Local Authority. Proof of age may be required and the FAQs section of the Website provides details of the type of identification we accept.

(c) Anyone under the age of 18 must be accompanied by an adult in order to comply with Local Authority licensing conditions.

(d) Pinewood reserves the right to refuse admission to or to require to leave the Premises (without providing a refund) anyone:

i) who may pose a risk to the safety of others;

ii) who appears to be intoxicated and/or is behaving in an anti-social way. Please note that CCTV is in operation in and around the Premises for the purpose of public safety and crime prevention;

iii) who is smoking in any unauthorised area at the Premises; and/or

iv) who brings any cameras and/or recording equipment into the Premises (and we reserve the right to conduct security searches).

(e) It is an offence to make a recording of a film for sale or to distribute or communicate a recording to the public in the course of business and to the prejudice of the copyright owner. Anyone making such a recording may be arrested and prosecuted.

(f) Please look after your belongings whilst attending the Cinema. Pinewood accepts no responsibility for loss or damage howsoever caused.

(g) Pinewood reserves the right to refuse admission to the Cinema to anyone who arrives 10 minutes after a screening has started. Any refund granted in these circumstances shall be at the sole discretion of Pinewood.

Compliance with the Studio Regulations:

  1. The Premises      form part of a working film studio. Before you attend any screenings at      the Cinema please read the Studio Regulations which are deemed to form      part of these Terms and are incorporated into these Terms by reference. 
  2. All      persons attending the Premises must comply with the Studio Regulations at      all times, together with any rules or regulations from time to time in      force at the Studios and any Cinema-specific procedures, together with any      instructions of the Studio Operations or Management team.

Privacy and Security:

  1. Please read the Privacy Policy      section of the Website, which is deemed to form part of these Terms and is      incorporated into these Terms by reference. The Privacy Policy is intended      to help you understand how Pinewood may collect and use your personal      information and the choices you can make about how your personal      information is used. In the event of any inconsistency between the Privacy      Policy and these Terms, the provisions set out in these Terms shall      prevail to the extent of such inconsistency.
  2. When you purchase a ticket via the      Website all transaction details that you provide (including your name and      debit/credit card details) shall be held and used in accordance with the      Privacy Policy and will be encrypted using SSL Technology.
  3. When you purchase tickets via      Pinewood Social Media, you are purchasing them via the Website accessed      from within the Pinewood Social Media. You must remember that Pinewood      will never ask for your personal information or financial details in a public      forum. If anything appears suspicious on our Pinewood Social Media then      please exit your browser and report your concerns to us via the “Contact      Us” section of the Website.

Terms of Use:

  1. Please      read the Terms of Use section of the Website, which are deemed to form      part of these Terms and are incorporated into these Terms by reference. In      the event of any inconsistency between the Terms of Use and these Terms,      the provisions set out in these Terms shall prevail to the extent of such      inconsistency.

Liability:

  1. Nothing in these Terms shall      operate to exclude or limit Pinewood’s liability for death or personal      injury caused by Pinewood’s negligence, for fraud or misrepresentation      committed by Pinewood or for any other liability which may not be excluded      or limited by law.
  2. Subject to the foregoing, Pinewood      shall not be liable to you for:
    1. any       special, indirect, or consequential losses incurred by you in any way.       Any liability that Pinewood has is restricted to foreseeable losses only;
    2. Pinewood       is not liable or responsible for any failure to perform, or delay in       performance of, any of their respective obligations that are caused by       events outside Pinewood’s reasonable control;
    3. where       erroneous pricing information has been given to you, and the error is obvious       and could reasonably have been recognised by you as erroneous, then       Pinewood shall not be obliged to supply the ticket to you at the       erroneous price; and
    4. Pinewood’s       total liability for all claims arising out of or in connection with the       purchase of tickets via the Website or Pinewood Social Media shall be       limited to the price paid to you for those tickets.

Scope & Governing Law:

  1. These Terms and any document      expressly referred to in them represent the entire agreement between      Pinewood and you in relation to their subject matter. To the extent      permitted by law, all conditions and warranties implied by law, statute or      otherwise are expressly excluded.
  2. These Terms shall be governed by      English law and you agree that any dispute between you and Pinewood in relation      to these Terms and/or your ticket shall be dealt with exclusively by the      courts of England.

Pinewood Cinema – Outdoor Screening Terms and Conditions

These Outdoor Screening Terms and Conditions are supplementary to the Pinewood Cinema Online Booking Terms and Conditions available at https://pinewoodcinema.com/terms-and-conditions/. These Outdoor Screening Terms and Conditions apply only to tickets purchased in relation to outdoor screenings (“Outdoor Screening”) held by Pinewood Cinema (“Cinema”).

The purchase of tickets to and attendance at an Outdoor Screening is subject to the acceptance of both these Outdoor Screening Terms and Conditions and the Pinewood Cinema Online Booking Terms and Conditions.

  1. Site       Safety
    • Outdoor        Screenings take place in the open air and frequently on soft grassed        areas.
    • During        the Outdoor Screening all external lights will be extinguished until the        end of the film.
    • Staff        are available to assist you in the event that you need to leave before        the lights are switched on.
    • No        animals may be brought on site unless they are trained and approved        service dogs unless otherwise agreed by Pinewood in its sole discretion.
    • All        guests must comply with all instructions of Cinema staff and premises        and health and safety regulations at all times.
    • The        Outdoor Screenings are held on at a site which is a working film studio.        Guests are not permitted to leave the allocated Outdoor Screening area.        Anyone found trying to access restricted areas will be required to leave        the premises. Guests are not permitted to take photographs while on the        premises.
  2. Weather
    • Rain,        temperature or low winds will not be considered a valid reason for        cancellation unless they are considered to represent a safety risk to        guests, staff, or equipment.
    • Guests        are advised to bring their own wet-weather clothes; the Cinema does not        provide jackets, umbrellas or other equipment for guests in the event of        rain.
    • Guests        who are unable to attend or who choose not to attend because of        predicted or actual weather are not eligible for a refund if the Outdoor        Screening goes ahead.
  3. Cancellation
    • Subject        to clause 2 above, Outdoor Screenings will not be cancelled in the event        of poor or inclement weather. The Cinema reserves the right to cancel        Outdoor Screenings for any reason.
    • Where        Outdoor Screenings are cancelled the Cinema will notify guests using the        email used to book tickets, a notification on the Cinema website        at pinewoodcinema.com or via Social Media or by a        combination of the above.
    • The        Cinema will not held be liable for any incidental costs that occur as a        result of cancellation including but not exclusive to costs relating to        travel, hotel, restaurants or food and drink purchases.
  4. Alcohol       and Drugs
    • The        Cinema may at its sole discretion prohibit the bringing onto site of        alcohol by guests. Where permitted, alcohol brought on site must be for        the consumption of over 18’s only and under no circumstances be offered        for sale. Alcohol may only be purchased from designated and licensed areas        at the site.
    • Where        alcohol is not permitted, the Cinema reserves the right to search        customers and prevent the admission of guests carrying alcohol.
    • Guests        that become inebriated may be asked to leave
    • Anyone        suspected of taking or under the influence of illegal drugs or legal        highs will not be admitted and/or will be removed from the premises.
  5. Prohibited       items
    • The use        of personal music systems including mobile phones, laptops and tablets        during the Outdoor Screening is prohibited.
    • No        fires, barbecues or naked flames are permitted anywhere on site.

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