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Pinewood Cinema Terms and Conditions
We do not store credit card details nor do we share customer details with any third parties.
You will be sent your tickets via email upon purchase confirmation.
Tickets are non-exchangeable and non-refundable.
Your consent to these Terms:
Amendments to these Terms:
Sale of Tickets:
Ticket Price/Remote Booking Fee:
Promotional Vouchers/Discount Cards/Guest Passes/Students:
Use of Tickets:
(a) Admission to the Studios is subject to presentation of a valid ticket for the Cinema and your agreement that you will, at all times, stay within the Premises. If you do not have a ticket upon arrival, you will not be permitted entry.
(b) We are required by law to refuse admission to a screening to anyone who is, in the opinion of the Cinema Manager, below or appears to be below the minimum age required by the relevant classification of the British Board of Film Classification or Local Authority. Proof of age may be required and the FAQs section of the Website provides details of the type of identification we accept.
(c) Anyone under the age of 18 must be accompanied by an adult in order to comply with Local Authority licensing conditions.
(d) Pinewood reserves the right to refuse admission to or to require to leave the Premises (without providing a refund) anyone:
i) who may pose a risk to the safety of others;
ii) who appears to be intoxicated and/or is behaving in an anti-social way. Please note that CCTV is in operation in and around the Premises for the purpose of public safety and crime prevention;
iii) who is smoking in any unauthorised area at the Premises; and/or
iv) who brings any cameras and/or recording equipment into the Premises (and we reserve the right to conduct security searches).
(e) It is an offence to make a recording of a film for sale or to distribute or communicate a recording to the public in the course of business and to the prejudice of the copyright owner. Anyone making such a recording may be arrested and prosecuted.
(f) Please look after your belongings whilst attending the Cinema. Pinewood accepts no responsibility for loss or damage howsoever caused.
(g) Pinewood reserves the right to refuse admission to the Cinema to anyone who arrives 10 minutes after a screening has started. Any refund granted in these circumstances shall be at the sole discretion of Pinewood.
Compliance with the Studio Regulations:
Privacy and Security:
Scope & Governing Law:
Pinewood Cinema – Outdoor Screening Terms and Conditions
These Outdoor Screening Terms and Conditions are supplementary to the Pinewood Cinema Online Booking Terms and Conditions available at https://pinewoodcinema.com/terms-and-conditions/. These Outdoor Screening Terms and Conditions apply only to tickets purchased in relation to outdoor screenings (“Outdoor Screening”) held by Pinewood Cinema (“Cinema”).
The purchase of tickets to and attendance at an Outdoor Screening is subject to the acceptance of both these Outdoor Screening Terms and Conditions and the Pinewood Cinema Online Booking Terms and Conditions.